A Better House, Inc. is a full service restaurant and nightclub consulting firm. Founder and President Tom House brings more than 44 years of experience in all phases of the hospitality industry to his numerous clients. Tom has worked, opened and consulted for many of the most famous restaurants and nightclubs in the South Florida area over the last 4 decades, including Hidden Harbor Restaurant, Yesterday's, September's, G. Willikers, G. Wizz, Facade, East City Grill, Cafe Maxx, Hot Chocolates, 32 East, Vic & Angelo's, The Office, Burger Fi, Jimbo's Sandbar, Bobbie Sue's BBQ, Revolution Nightclub, Gryphon Restaurant & Club, Ernie's Italian Chophouse, Coco Asian Bistro, Thai Spice and Valentino Cucina Italiano just to name a few. Please see the section of this website dedicated to some of the many accolades and letters Tom has received over the years from some of these satisfied clients.
As a hospitality consultant and longtime restaurant food and service critic (Editor in Chief and creator of DinnerReviews.com©), Tom House specializes in complete evaluations of restaurant and nightclub operations of all sizes. His forty-four years of comprehensive experience in all aspects of the hospitality industry, from dishwasher to owner and everything in between, has made Tom an expert in his field. Mr. House also trains entire FOH staffs to utilize his signature Celebrity Service via his Celebrity Service Seminar guaranteed to improve sales and service in any establishment. This interactive two hour service seminar includes examining the psychology of serving people one on one with your staff and management, as well as offering staffs many of the "tricks of the trade" Tom has garnered over the years as a successful server himself. It is not unusual for Tom to get a standing ovation from staff and management after delivering his seminar.
As for restaurant and nightclub consulting work, Tom House brings the confidence, experience and wisdom it takes to open nightclubs and / or restaurants "from dumpster to day one", and has even stayed on as General Manager for up to 6 months after an establishment opens when needed. This is how the term, "The Traveling General Manager" was born. Opening these kinds of businesses is a daunting task, and owners get much needed relief and invaluable advice and guidance by having a seasoned veteran like Tom on the job for as long as needed.
Another specialty of Tom's is to come into an already existing establishment and perform a two day complete evaluation of the operation that includes an in-depth written report. Tom can then return and work closely with all employees and management to dramatically improve sales, service and efficiency throughout the business. Please see the section of this website below dedicated to Tom House's Celebrity Service Seminars, which are guaranteed to improve sales and service after a single two hour training session. Under Cover Evaluations / Shopping Services are available for any size Restaurant or Nightclub operation. By utilizing Tom's proven methods, your restaurant or nightclub will become A Better House, able to operate more efficiently and profitably going forward.
Complete Social Media Services includes increasing followers and creating successful interaction; Twitter, Facebook, Pinterest, Instagram, Google Plus and more. Create more Dynamic Business Success through effective interaction on any and all Social Media Platforms. Develop and send customized e-mail marketing blasts to your mailing list.
Certified Sommelier; Club Wine Service and Decanting, Certified International Food Service Manager, Tableside Cooking Expertise, Including Flambé, Fine or Casual Dining Expertise, French Service, Celebrity Service Seminars, Sales Techniques, Proper Etiquette, Safe Food Handling, Mixology and Booking Live Entertainment.
Consulting efforts obtained a liquor license for the 1st time in 25 years. Trained the staff to serve alcohol correctly, hired musicians to make Thai Spice a live music venue, improved the wine list and improved front and back of the house operations. Link
Tom has been consultant at Coco since 2011, and returns every few years (most recently in 2015) for training updates and to work with award winning Thai Chef and Owner Mike Ponluang. Link
Tom has been working with this fantastic "playground for the rich" for much of 2015, supporting Owner Chef Giovanni Roccio's FOH requirements for the very best in service for his demanding guests. Link
Tom House worked at this award winning restaurant in Delray Beach, Fla. for eleven years. Serving high profile clientele is the norm here. Catered to individuals and private V.I.P. party events upstairs on a regular basis. Link
Tom has taken care of many A-List celebrities, high profile, NFL owners, and countless V.I.P. customers in the Luxury Suites. Working all the Miami Dolphins and former Florida Marlins games, Tom is still one of the “Go-To” Attendants at this facility. Link
Tom has consulted at Vic & Angelo's locations in Palm Beach Gardens and Delray Beach, Florida. These fine dining restaurants serve authentic culinary dishes of Italy in a luxurious atmosphere. Link
Tom has done consulting work for The Office Restaurant in Delray Beach. This unique gastro pub features culinary artistry combined with the best possible customer service. Link
Today, with the whole world as our menu, readers can enjoy in-depth and far-reaching restaurant and wine reviews, hospitality related stories and fun foodie videos than ever before. Created by Tom House in 2002.
The Chaîne des Rôtisseurs, founded in 1248, is the world's oldest international gastronomical society, dedicated to preserving the pleasures of the table. Tom was honored to work with this prestigious organization. Link
"Just 2 weeks after Tom delivered his Celebrity Service Seminar at Bistro 17, we received a 4-Star Review in The Miami Herald for our restaurant service and food. I recommend his program to all restaurants."
Darrel Broek - Owner. Link
Tom was the opening Consultant from construction to Grand Opening. Hired, trained and supervised staff for 5 months in this high-end Italian Chophouse.
Tom's consulting work included a complete revamping of food, service, booking live entertainment, all operational procedures, and instituting a whole new wine program. Tom worked at this location five intensive months. Link
Consulted from Dumpster to Day One, and it's still thriving 10 years later. Was involved in staff hiring, VIP/Bottle Room implementation. Creation of Grand Opening, and acted as Assistant General Manager for 2-months. Link
Jazziz Bistro, an ultra-modern restaurant / nightclub concept. Tom was hired to deliver his Celebrity Service Seminar, but stayed on to work as the Captain for a high profile party for Chaine des Rotisseurs event the next night. Link
"Thank you for your wonderful 'Celbrity Service Seminar' with our staff... we definitely have "A Better House" since implementing your techniques."
Owner of GRYPHON
Hire Tom House for the long haul, up to 6 months at a time, to fix your "broken restaurant" or bring him into your establishment for 2 hours to deliver his signature Celebrity Service Seminar to your entire service staff and management, guaranteed to improve sales and service.
Tom House's work in all phases of the hospitality industry has long been synonymous with excellence. There is an extensive list of restaurants and nightclubs Tom has worked with over the last three decades that are happy to attest to his expertise. There are letters of recommendation and thanks from many of those clients are on this site, ranging from the NFL and his work at Sun Life Stadium in Miami Gardens Florida, to some of the best restaurants and hottest nightclubs past and present South Florida has ever seen. Tom is willing to travel anywhere in the USA or even internationally to assist you with opening or dramatically improving your hospitality related business. Cell: (954)240-2765 Office: (954)677-DINE